Monitoring of your Network 24×7, Desktop, Servers, Applications, Routers, Switches, and Firewalls: For maximum uptime and security of your network, NetXperts monitors your infrastructure remotely 24×7, 365 days a year to ensure peak performance day and night. Our program pings your email or phone in the event of an incident. Within seconds, NetXperts Certified Engineers commence working on the down device. We typically resolve the issue before you are even aware there is one. Monitoring can include Applications, Network, Security, Voice, and Servers. NetXperts Network Operation Center (NOC) typically resolves 98% of all issues remotely within minutes. If it falls under the two percent, NetXperts dispatches a Certified Engineer to your site the same day to resolve. We provide comprehensive monthly reports with bandwidth statistics and detailed incident details outlining the activity on all devices.
Manufacturers Security Bulletins: We provide you with the latest critical security bulletins for your servers’ protection from Microsoft and ensure that all updates and patches are applied to your system quickly and efficiently to limit the risk of hacking or virus attacks.
Online Account Accessibility: With our State-of-the-Art ticket system, you are provided a secured log-in to review the status of your ticket, review your history, or request a report at any time day or night. The online access also allows you to research the history of any incident to include the engineer’s troubleshooting notes, escalation details, and outline of the solution.
Monthly Customized Incident Reporting: NetXperts sends to our customers a customized monthly report that details your incidents from the previous month. The reports include statistics, date stamped and time, escalation details, and resolution documentations. The engineers also provide recommendations to optimize network and eliminate potential future down time.
Disaster Recovery Programs: Don’t wait for bad news to strike, act now to protect the future of your business. NetXperts can help design and implement solutions for recovering your data when disasters strike. Our team of experts will customize a Disaster Recovery Plan to suit your systems and long term goals.
NetXperts Manages All Your Hardware, Software, and Applications: As a Cisco Gold Partner and IP Solution Provider, we can work with your core IT Team and manage when you need it. With tools like Web X, we are able to collaborate with all your IT vendors to ensure we are maximizing your investment. We also have years of experience saving you time and money to help administer your Cisco SMARTnet hardware replacement contracts to ensure your investment is protected and your infrastructure is maximized. As a Microsoft Gold Partner, we ensure your network is secure and up to date.
We also have years of experience saving you time and money to help administer your Cisco Smartnet hardware replacement contracts to ensure your IT investment is protected and your infrastructure is maximized. As a Microsoft Gold Partner, we ensure your network is secure and protected with all manufacturer’s updates.
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